DELIVERY AND RETURNS
Delivery and returns policy and methods.
Dragon’s Claw Jewels uses a range of delivery methods and the costs are as follows:
17,00 € for delivery in Europe.
10,00 € for delivery in Italy.
17,00 € for delivery in UK.
For all other Countries click on the button below.
Free Shipping in Italy from 150,00 €
Free Shipping in all countries from 250,00 €
Our international delivery carrier depends on the insurance value and destination of the order (automatically calculated in the cart). When you are receiving your order you will be responsible for all taxes/duties incurred through the customs department of the country to which you are shipping (automatically calculated in the cart).
It is possible for some orders to experience a delay in customs. Unfortunately, we have no control over this and cannot be held responsible. We kindly ask that you contact your local customs agency if necessary.
MADE TO ORDER
All the Dragon’s Claw Jewels are made to order for each customer. The time taken in our manufacturing process means you will receive a high quality, luxury product that ensures longevity. We want you to love your jewellery purchase and thank you in advance for your patience.
Because all our products are handmade in Italy, we don’t always hold stock of every item. If the jewelry piece you would like to order is not currently in stock, you will see a note at the side of the product that it is ‘Made to Order’. You will be informed by email if this is the case – and orders can take between 4-6 weeks to complete. We will update you of the expected delivery time with your confirmation email. If you have any enquiries, or are in an exceptional hurry please email the team on firstname.lastname@example.org and we will do our best to help you.
We hope you will be absolutely delighted with your new jewelry. If for any reason you are not entirely satisfied with your purchase we are happy to offer an exchange or credit note within 30 days of purchase. Alternatively, we will refund a sale made through this website if it is returned unworn, in perfect condition, and in its original packaging within 14 days of your receipt of the order. Items exempt from both the refund and exchange policies, unless they are found to be faulty, are:
— Commissioned pieces (bespoke)
— Customised pieces
Should you find a fault with your item, please contact us within 24 hours of receiving your order. Once you have notified us of your faulty item, we will confirm your return in writing. You should then post the item back to us at:
The Dragon’s Claw Jewels by Cinzia Bagaglini
Via Anita Garibaldi, 04010 Giulianello Italy
Mobile: +44 7438 958 472
Please note: you will be responsible for the item(s) until they reach us as we cannot be held responsible for items that become lost or damaged during your return postage to us, therefore we suggest you use a secure delivery service which requires a signature for proof of receipt.
PROCESSING YOUR REFUND
Upon receipt of the items being returned the Paypal account, credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply).
We will process your refund within 48 hours of receipt of goods. Your credit card company may take 4-7 working days to credit your account.